Exo Supplies is based in Cardiff. Our warehouse is located conveniently on Ipswich Road, just off the M4, so it’s easy for businesses and sub-contractors in the rest of South Wales and South West to access us from the motorway.

Click & Collect orders will be ready for collection at our Cardiff Depot within 24 hours of your order date.

You will be notified by email when your order is available for collection. Please note: you will have 7 days from when your order has arrived to collect. After this time, your order will be cancelled.

Please bring your `ready to collect` email (printed or on a device) and a form of photo ID to show a member of staff when collecting your order. We will not be able to give your order unless you bring the documents stated above.

Proof of ID Required for Collection of Orders: Driving Licence or Passport, ID card (EU residents, in English translation), Utility Bill (Gas/Electric, Council Tax or any official letter with the correct billing address)

We cannot accept Bank Cards, Credit Cards or Oyster Cards as forms of ID. Please collect your order within 7 days of receiving your ' order is ready for collection' email. After 7 days, your item(s) will be cancelled and refunded by our returns department. If you would like someone else to collect your order on your behalf, they need to bring a copy of `ready for collection' email (either printed or on a device) and a proof of your ID as well as their IDs.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@exosupplies.co.uk. If your return is accepted, we’ll confirm by email. Items delivered back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@exosupplies.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned,  We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.